Estimates, Bookings and Repair Location

The Estimate prepared by ChipsAway is an offer to conduct repairs to the damage indicated at the price stated. The customer’s agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.

If for any reason, including but not limited to inclement weather, ChipsAway is unable to carry out the repair or collection at the time date or location indicated on the Estimate, any and all liability incurred by ChipsAway as a result shall be discharged by ChipsAway making an offer to conduct the repair at the Estimate price at an alternative time date or location convenient to both parties, whether or not such time date and location is identified or such offer is accepted.

Repairs may be completed at a location agreed with the customer, or at ChipsAway’s nominated location. ChipsAway has absolute discretion to decide on the location for the repair. This decision may be changed, including on the date of the booked repair, as variable factors including but not limited to weather and available light affect the decision. If ChipsAway decide that the repair should be completed at a location other than that originally envisaged, the customer authorises ChipsAway to remove the vehicle to such an appropriate location. Removal and return of the vehicle in these circumstances will be a service provided by ChipsAway at no further charge.

A 50% cancellation fee will be charged if a request for cancellation or alteration of the time or date of the repair or location of the repair or vehicle collection for repair by the customer is made with less than 2 clear working days (Mon-Fri) notice (not including the day of the request or the original day of the repair booking) or if the customer cannot be found by reasonable enquiry at the repair or collection location at the booked time and date (in which case all obligations on ChipsAway to complete the repair shall cease). This may be waived at ChipsAway’s absolute discretion if the repair is successfully booked for another time date or location and subsequently carried out and paid for in full.

Carrying Out the Repairs

ChipsAway undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Estimate, the customer’s authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming, ChipsAway reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work that does not increase the Estimate price may be proceeded with without the requirement for customer authorisation.

No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence no repair will ever be ‘as good as new’. ChipsAway discharges its obligations under any repair agreement by providing a good quality, hand-completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

The ChipsAway repair system includes elements (including but not limited to factory paint reproduction recipe database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by ChipsAway of an approximate finish match will be considered supply of a good quality repair.

It is the absolute responsibility of the customer to advise ChipsAway of any non-original finish areas on the vehicle. In case of incompatibility with a non-original finish (whether or not notified by the customer) ChipsAway has the right to void this contract – in these circumstances, ChipsAway will not be obliged to complete or rectify any repair and the customer will not be obliged to make payment. Liability for mutual contractual mistake under this agreement rests with the customer.

Extent of Warranty

ChipsAway guarantee repairs for a period of two years. This is a formulation and application guarantee: that the finish will not degrade due to the paint being improperly mixed or applied by ChipsAway.

No guarantee of any sort is offered against damage to the finish by any corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied (including but not limited to failure of a previous aftermarket paintwork repair), further accident or impact (including but not limited to stone chipping) or by inappropriate aftercare once the vehicle has been returned to the customer. Aftercare instructions will be supplied by ChipsAway with the customer invoice.

Chip repairs, ‘touch-ins’ and any other repairs identified as such to the customer by ChipsAway will be on an ‘improve only’ basis, and no representation is made and no guarantee offered that such a repair will be in any way undetectable against the original finish. Repairs may be identified as an”attempt to improve only” in which case ChipsAway do not guarantee any improvement. Claims under the ChipsAway guarantee are settled by free rectification or (at ChipsAway’s discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. ChipsAway will not be liable for any consequential loss incurred as the result of a repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at ChipsAways discretion.

The warranty is not transferable.

Payment

Unless other arrangements have been agreed beforehand, payment in full is due on completion of the repair and shall be by cheque or cash. We regret we are unable to process card payments. ChipsAway is entitled to exercise a lien over the repaired vehicle until satisfactory payment is made by the customer, which in the case of payment by cheque shall be deemed to have taken place when a cheque has cleared the banking process.